Privacy Policy

Last Updated: June 2026

1. Introduction

Osentra Ltd ("Osentra", "we", "our" or "us") is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains what information we collect, how we use it and your rights regarding your data.

2. Information We Collect

We may collect:

• Name
• Email address
• Phone number
• Business name
• Business type
• Account login information
• Customer records entered into the platform
• Invoice and payment information
• Communication and support enquiries

3. How We Use Your Information

We use your information to:

• Provide and maintain the Osentra platform.
• Manage user accounts.
• Deliver workflow, invoicing and reporting features.
• Improve platform performance and usability.
• Provide customer support.
• Comply with legal obligations.

4. Marketing Communications

Where you have provided consent, we may send product updates, feature announcements, pilot programme invitations and marketing communications.

You may opt out at any time.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.

6. Data Sharing

We do not sell personal information.

We may share information with trusted service providers where necessary to operate and support the platform.

7. Data Retention

We retain information only for as long as necessary to provide services, meet legal obligations and resolve disputes.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of personal data.
• Restrict or object to processing.
• Request a copy of your data.
• Withdraw consent where consent is relied upon.

9. Cookies

Osentra may use cookies and similar technologies to improve user experience, maintain security and understand platform usage.

Further information is available in our Cookie Policy.

10. Changes to this Policy

We may update this Privacy Policy periodically. Updated versions will be published on this page.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

Osentra Ltd

Company No. 17251053

Wellingborough, Northamptonshire, United Kingdom

Email: info@osentra.co.uk